Contact information

Shipping Policy – KEISSER

Last updated: 2026
Store Name: KEISSER
Email: support@keisser.shop

Thank you for shopping at KEISSER. Below you will find details about our shipping process.

  1. ORDER PROCESSING TIME
    All orders are processed within 1–3 business days after receiving your order confirmation email (excluding weekends and holidays). You will receive a notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.

  1. SHIPPING TIMES
    Estimated delivery times:
    • United States: 7–15 business days
    • Canada, UK, Australia: 10–18 business days
    • International: 10–25 business days

Shipping times are estimates and may vary due to customs, weather, or carrier delays.

  1. SHIPPING COSTS
    Shipping costs are calculated at checkout based on your location and shipping method. Free shipping promotions may be offered from time to time.

  2. ORDER TRACKING
    Once your order ships, you will receive a tracking number by email. Tracking updates may take 2–5 business days to appear.

  3. CUSTOMS, DUTIES, AND TAXES
    KEISSER is not responsible for customs fees, import duties, or taxes applied to your order. These charges are the customer’s responsibility.

  4. INCORRECT ADDRESS
    Please ensure your shipping address is correct at checkout. KEISSER is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us within 12 hours at support@keisser.shop.

  5. LOST OR STOLEN PACKAGES
    KEISSER is not responsible for lost or stolen packages confirmed as delivered by the carrier. Please contact your local postal service or carrier for assistance.

  6. DAMAGED ITEMS
    If your order arrives damaged, contact us within 7 days with photos of the item and packaging. We will assist you as quickly as possible.

  7. SPLIT SHIPMENTS
    In some cases, items may be shipped separately to ensure faster delivery.

  8. CONTACT US
    If you have any questions about our Shipping Policy, please contact us at support@keisser.shop.