Refund policy
Return & Refund Policy – KEISSER
Last updated: 2026
Store Name: KEISSER
Email: support@keisser.shop
Thank you for shopping at KEISSER. If you are not completely satisfied with your purchase, we're here to help.
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RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• Item must be unused and in the same condition that you received it
• Item must be in the original packaging
• Proof of purchase is required
Items returned without first contacting us will not be accepted.
To start a returnifurnar123, please email support@keisser.shop with your order number and reason for return.
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NON‑RETURNABLE ITEMS
Certain items cannot be returned, including:
• Gift cards
• Final sale items
• Personalized or custom products
• Items damaged due to misuse -
REFUNDS
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non‑refundable unless the item was defective or incorrect. -
EXCHANGES
We replace items only if they are defective or damaged. If you need an exchange, email support@keisser.shop. -
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service. -
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or wrong item, contact us within 7 days of delivery with photos. We will resolve the issue as quickly as possible. -
LATE OR MISSING REFUNDS
If you have not received your refund yet, please check your bank account and contact your credit card company. If you still need help, contact support@keisser.shop. -
CANCELLATIONS
Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped. -
CONTACT US
If you have questions about our Return & Refund Policy, contact us at support@keisser.shop.